Terms and Conditions

Introduction

Welcome to Ella Tuk Tuk Safari's Terms and Conditions webpage. By accessing and using our website (the "Site"), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services or making any purchases. If you do not agree with any part of these terms, please refrain from using our website.


Definitions
  • "Ella Tuk Tuk Safari" refers to the company providing services and products through this website, located in Ella, Sri Lanka.
  • "User," "You," or "Your" refers to the individual accessing or using our website.
  • "Services" refers to the products, tours, and any other offerings provided by Ella Tuk Tuk Safari.

Use of the Website
  • By using our website, you agree to comply with all applicable laws and regulations. You also agree not to engage in any conduct that may disrupt the functionality of the website or compromise its security.

Intellectual Property
  • All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Ella Tuk Tuk Safari and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our written consent.

Product and Service Information
  • We make every effort to provide accurate and up-to-date information regarding our products and services. However, we do not warrant the accuracy, completeness, or reliability of any information on our website. Ella Tuk Tuk Safari reserves the right to modify the contents of the website at any time.

Pricing and Payment
  • All prices for products and services are listed in the local currency (Sri Lankan Rupees) unless otherwise specified. Prices are subject to change without notice. Payment for products and services is accepted through secure payment gateways. Ella Tuk Tuk Safari is not responsible for any additional charges imposed by your financial institution.

Booking and Cancellation

Booking Policy:
  • Reservation Confirmation: To secure your booking, a valid credit/debit card is required at the time of reservation.
  • Payment: Full payment is due at the start of your Tuk Tuk Safari adventure. We accept cash or card payments.
  • Confirmation Email: Upon successful booking, you will receive a confirmation email with the details of your reservation, including meeting point, time, and other essential information.
Cancellation Policy:
  • Cancellation Period: Cancellations are allowed up to 12 hours before the scheduled start time of your Tuk Tuk Safari.
  • Cancellation Fee: Cancellations made within the 12-hour period are subject to a cancellation fee of [Specify Percentage]% of the total booking amount.
  • No-shows: Failure to show up for the Tuk Tuk Safari without prior notice will result in the full booking amount being charged.
  • Cancellation Process: To cancel your reservation, please contact us at least 12 hours before the scheduled start time via email or phone. Provide your booking details for prompt assistance.
  • Rescheduling Requests: We understand that plans may change. If you need to reschedule your Tuk Tuk Safari, please inform us at least 12 hours before the original booking time, and we will do our best to accommodate your request.
  • Weather-Related Changes: In the event of unfavorable weather conditions, we may need to reschedule the Tuk Tuk Safari for your safety. In such cases, we will work with you to find a suitable alternative or provide a full refund.

Privacy Policy
  • Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our website, you consent to the terms outlined in our Privacy Policy.

Limitation of Liability
  • Ella Tuk Tuk Safari is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products and services.

Governing Law
  • These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the Sri Lankan courts.

Changes to Terms and Conditions
  • Ella Tuk Tuk Safari reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms regularly to stay informed of any updates.

Contact Information